FAQ
Brand setup, photos, previews, pause links, refunds, and the things sitters ask before signing up. Open /sample to see the artifact a pet owner actually receives.
- What does the pet owner actually see?
- A short branded email with the report card inline and a PDF copy attached. Your business name at the top in your chosen color, the visit date and type, up to two of your photos side by side, four behavior fields rendered as boxes, a friendly one-paragraph note, and your contact details, a link to the online copy, and a one-click pause link in the footer. Open /sample to see the exact thing recipients receive.
- Do I need a website to sign up?
- No. Your business email is enough. You don’t need a domain or DNS. Reports are sent from Petcard’s own address, with your email set as Reply-To, so any owner who hits Reply lands back in your normal inbox.
- Can I upload my own logo?
- Not yet. The card header carries your business name in white on your chosen color. Logo upload isn’t built, so we don’t claim it.
- What photos can I add, and what happens to them?
- Up to two per report, straight from your camera or camera roll: JPEG, PNG or WebP up to 25 MB, which covers every phone camera photo. We shrink each one to at most 1600px on its longest edge and remove the hidden data phones store inside the file, including the GPS location it was taken at — often your client’s home address. Nothing else changes: petcard never crops, edits, filters or generates photos. If you remove a photo from the form, it’s deleted.
- Can I check a report before it goes out?
- Yes, every time. “Preview report” renders the finished card — photos, boxes, rewritten note — and names every address it will go to. Nothing is sent until you press Send on that preview. There is no undo after Send: the email goes out straight away.
- Can the pet owner unsubscribe or pause reports?
- Every report email’s footer has a one-click “Pause reports for {pet name}” link signed per recipient — no login required for them. One confirmation tap stops any further reports for that pet to that address. Multi-pet households can pause one pet without affecting the others. Your dashboard lists who paused, so you can ask them about it if it was a misclick.
- Can I pause everything from my end too?
- Yes. Your dashboard has a pause toggle that refuses every Send until you turn it back on — useful when you’re on vacation or sick.
- What does a visit-form entry actually contain?
- The pet’s name and visit type, up to two photos, four behavior boxes (potty, water, mood, plus one you label yourself — e.g. “medication given”), a one-line note and the owner’s email. Your business name, color and reply-to are remembered after your first report. Preview, then Send.
- Which parts of my visit report are rewritten?
- The four behavior fields and any numeric or medical content (dose times, dose amounts) are preserved as entered. Your free-form note becomes a body paragraph and headline. If your note is empty, the headline reads “Quick visit update” and the body says “All four behaviors logged above. No notes from this visit.” — no invention.
- What if I send to the wrong pet by mistake?
- Before you tap Send, the form names the recipient explicitly in plain prose: “This will email Karim Patel <karim@…>.” Multi-recipient pets list every email inline, on the preview, before you can press Send. If a wrong send slips past that, we don’t paper over it — see the refund policy below.
- What’s your refund policy?
- Two automatic refund paths, both verifiable from our side without you having to argue. If the report-card render fails after our retries, or our delivery logs show the email never landed (a hard SMTP failure), we refund the seat for that month automatically — no support escalation required. If our access logs show the seat was never used for 30 days after sign-up (no reports sent, no dashboard logins), we refund the inactive seat. Outside those paths refunds are discretionary; email petcard@forage.bot and we’ll work it out case by case. Cancelling your plan stops future charges but does not refund the month you’re in.
- Are my pet-owner emails exported anywhere I don't expect?
- Honest answer: the pet names, owner emails and photos you send are stored with each report so the owner’s online copy keeps working. We don’t share them with other sitters, sell them, or use them for cross-business marketing. It does pass through the providers we use to operate the service — see the privacy policy for the full list of providers and what each processes.
- Does the owner know this came from Petcard?
- The email body, the branded report card, the headline, and the photos all carry your business — your name and color in the header, your contact in the footer. The email comes from Petcard’s address, and a small “Sent with Petcard” line sits at the very bottom as a soft disclosure (we’d rather be honest about who runs the rails). It doesn’t compete with your brand and we don’t link it to a sales page above your signoff.
- What if my chosen brand color is hard to read?
- We check your color against WCAG AA contrast with white text. If it fails (pure neon yellow, for example), the form asks you for a darker shade before it will send, so the owner can actually read your business name on the header bar.
- What happens after my 5 free reports?
- When your 5 free reports are used (or 14 days pass, whichever comes first), Send asks you to pick a plan and opens Stripe Checkout for the subscription. If you decide it’s not for you, just close the checkout — your business details and past reports stay put if you come back later. You don’t get billed until you complete checkout.
- How do I cancel?
- Open your dashboard from your sitter link and choose Manage billing or cancel plan under Plan & billing. That opens Stripe’s billing page, where you cancel in two taps — no email, no one to talk to. Your plan stays active until the end of the month you’ve already paid for, you won’t be charged again, and your dashboard shows the end date. You can also update your card or download invoices there, and pick a plan again later from the same account.